Return & Cancellations

If you need to cancel or make changes to your order, please contact us within 24 hours of purchase.
At Garnet, we work diligently to prepare and ship each order as quickly as possible; therefore, once an order has entered the processing stage, we may be unable to accommodate cancellation or modification requests.

Once your order has been carefully prepared and shipped, you will receive an email with your tracking number, allowing you to follow your shipment every step of the way until delivery. How can I check the status of my order?

After placing an order on our website, you should receive an order confirmation email shortly after checkout. If you do not receive it, please check your spam/junk folder. This is important—if you did not receive the order confirmation email, you may also miss future emails, including tracking updates.

Once your order has shipped, you will receive an email notification with a tracking number you can use to monitor its status. Please allow up to 48 hours for tracking information to become available.

If you have not received your order within 6 days after receiving your shipping confirmation email, please contact us at garnetjoyeria.us@gmail.com with your full name and order number, and we will gladly review your case.

We accept returns within 3 days of delivery, provided the item is unused and in its original condition. A refund will be issued for the total order amount, minus the return shipping costs.

If your order arrives damaged, please email us as soon as possible at garnetjoyeria.us@gmail.com with your order number and a photo showing the condition of the item. We review these situations on a case-by-case basis and will do our best to provide a satisfactory solution.

Once a package has been shipped—and provided that all shipping details are correct—Garnet is not responsible for lost or stolen packages.

At Garnet Joyeria, all sales are considered final. However, we may offer exchanges or store credit under specific conditions outlined below.
All requests must be initiated within seven (7) days of receiving your item by contacting us at garnetjoyeria.us@gmail.com.

To qualify, the following conditions must be met:
•Requests must be submitted within 7 days of delivery
•Items must be unused, unaltered, and in original condition
•Original packaging (boxes, pouches, tags) is required
•Proof of purchase and a brief explanation must be provided
 
Requests that do not meet these requirements will not be approved.
All returns must be authorized prior to shipment.
•Email garnetjoyeria.us@gmail.com to initiate your request
•Items must be postmarked within 7 days of original delivery
•Customers are responsible for return shipping costs
•Please write your order number clearly on the outside of the package
•Authorized returns may also be completed at select store locations, when available
 
Unauthorized returns will not be accepted.
Once received and inspected, one of the following will be issued within 3–6 business days:
•An electronic gift card (store credit), or
•Shipment of a replacement item, if applicable
 
Items returned damaged, worn, altered, or missing components may result in denial of the request.
 
Refused deliveries without prior approval may incur return shipping charges.

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at garnetjoyeria.us@gmail.com so we can resolve the issue promptly.

If your package shows as delivered but was not received, we recommend checking with neighbors or building management. Carrier claims may only be initiated after 20 days from the shipment date.

Garnet Joyeria is not responsible for lost or stolen packages.

The following items are not eligible for return, exchange, or store credit:
•Sale / discounted items
•Gift cards
 
All discounted purchases are final sale.

We do not offer refunds.
All sales are final, without exception.

This policy applies to all payment methods, including Afterpay, Klarna, Affirm, and other Buy Now Pay Later services.

Purchases made using BNPL services are subject to the same policies as standard payments.
Approved exchanges will be issued as store credit only. Refunds to BNPL providers are not available.

Adjustments, modifications, or repairs are available for an additional fee, which is the responsibility of the customer.

For assistance, please contact us at:
📧 garnetjoyeria.us@gmail.com
📞 +1 (407) 728-0640 ‎

If you have any questions, please contact us:
📧 garnetjoyeria.us@gmail.com
📞 +1 (407) 728-0640 Returns, Exchanges & Store Credit Policy