Shipping Policy

Shipping Policy

At Garnet JewelryWe are committed to offering you a safe and efficient shipping service so you receive your jewelry in perfect condition. Below, we detail our shipping and return policies.

1. PROCESSING TIMES

• All orders are processed within a period of 1 to 3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed the next business day.
• If your order includes a personalized item, the processing time may extend up to 5 to 7 business days.

2. SHIPPING METHODS AND DELIVERY TIMES

We work with reliable courier companies to ensure the safe delivery of our products. Estimated delivery times are:

• Envío estándar: 5 to 10 business days
• Express Shipping: 2 to 5 business days

Delivery times may be affected by external factors such as logistical delays, customs inspections, or adverse weather conditions. We are not responsible for delays caused by third parties.

3. SHIPPING COSTS

• Shipping costs are calculated at checkout based on the destination and shipping method selected.
• For purchases over [minimum amount], standard shipping will be for free within [applicable country or region].
• For international shipments, the customer is responsible for any duties or customs taxes that may apply in their country.

4. ORDER TRACKING

Once your order has been shipped, you'll receive an email with a tracking number so you can monitor the status of your delivery in real time.

5. ERRORS IN THE SHIPPING ADDRESS

It is the customer's responsibility to provide a correct and complete shipping address. If the order is returned due to an incorrect or incomplete address, it may be reshipped at the buyer's expense.

6. RETURNS AND REFUNDS POLICY

If you are not completely satisfied with your purchase, you can request a return within 14 days after receiving the order under the following conditions:

• The product must be unused, in its original packaging and in perfect condition.
• We do not accept returns on personalized items or sale items.
• Return shipping costs are the customer's responsibility, except in cases of manufacturing defects.

Refunds

No realizamos reembolsos en efectivo.

To request a refund, please contact us at garnetjoyeria.us@gmail.com with your order number and reason for return. Once approved, we'll provide you with instructions for shipping the product.

7. DAMAGED OR INCORRECT ORDERS

If you receive a defective product or a different one than the one you ordered, please contact us within 3 days after delivery with photos of the item and packaging. We'll evaluate the case and, if appropriate, send you a replacement at no additional cost.

8. CONTACT

If you have any questions about our shipping and returns policy, you can contact us at:

• 📧 Email: garnetjoyeria.us@gmail.com
• 📞 Phone: 4077280640

Thank you for trusting Garnet JewelryWe strive to provide you with the best shopping and service experience.