Política de Reembolso

Política de Reembolsos

At Garnet JewelryWe want you to be completely satisfied with your purchase. If you need to return or request a refund, we offer a clear and simple policy.

1. RETURNS

• We accept returns within 14 days of receiving the order.
• Items must be unused, in their original condition, and with all packaging intact.
• We do not accept returns on personalized or clearance items.

2. RETURN PROCESS

1. Contact our team via email garnetjoyeria.us@gmail.com or to the number (407) 728-0640 with your order number and the reason for the return.
2. We will provide you with a return label if applicable.
3. Please send the item back and provide the tracking number so we can track it.

3. REFUNDS

• Once we receive and inspect the item, we will process your refund within 5-7 business days.
• If you paid with Klarna, we'll notify Klarna about the refund. Klarna will pause payments while the refund is processed.
• Klarna will refund the money to the original payment method, which can take up to 14 business days, depending on the bank.

4. EXCEPTIONS

• If the merchant only offers in-store credit and you used Klarna, you will be responsible for making further payments for your purchase.
• Klarna does not automatically cancel payments unless the return is approved.

For more information, please check the help section in the Klarna app or contact us directly.